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STIHL online policy:
The Servicing Dealer is the exclusive authorised distribution channel for STIHL and Viking allowing all customers to receive the appropriate direct personal advice on STIHL and Viking products and no other sales channels are supported by the company (e.g. mail order, internet, etc.) Safety advice, guidance and customer service are all indispensable elements when it comes to selling high-quality, sophisticated STIHL and Viking products. That is why direct personal contact between the Servicing Dealer and the customer is mandatory and we expect our Servicing Dealers to comply with their obligation to always provide customers with proper advice, guidance and pre-delivery inspection.